Delivery & Returns

Order Confirmation:

As soon as your order is placed, we will pre-authorise your card. Your card will not be charged. We will first contact our suppliers to confirm the product is available for shipment. Once confirmed to be in stock and available we will process the payment and your order will be dispatched per the product specific Shipping and Delivery information found on the product. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed and is confirmed to be in stock and available for dispatch, we will charge your card and your order will be sent to our suppliers within 24 hours. As we collaborate with different suppliers, delivery times vary per product. Please review the Shipping and Delivery tab on the relevant product pages for exact shipping details. We will send you tracking details by email within 24 hours of your order being dispatched. If you have not received your tracking information within 2 weeks of placing your order, please reach out to us via email at info@taynbow.com so that we can help.

Note: We currently do not deliver to Northern Ireland.

Delivery Times

Delivery times may vary by product. Please review the Shipping and Delivery tab per product that you wish to order. Depending on the products within your order, you may receive delivery of different products at different times. This is simply as a result of the different lead times on our separate products.

If you would like to receive all your orders at the same time, please get in touch with us as soon as you have placed your order.

Shipping Costs

Shipping costs can vary across different brands. To make it easier for you, we have broken up our brand-associated shipping cost into easy-to-understand shipping categories. 

Please note: If your order contains brands of products that vary across multiple shipping categories, each shipping category applies to the group of brands that exist within that category.

Please see the categories below:

Category A:

All brands that fall under this category will have free shipping unless you fall into the following UK post codes where an additional surcharge will occur. In these instances, we will contact you in order to take an additional payment to cover these shipping costs:

  • PA, KY, DD, PH, AB - £100
  • IV, KW - £130

The following brands adhere to Category A of Taynbow's shipping policy:

  • Falcon
  • Globel/Lotus
  • Jasmine
  • Kingston
  • Lifetime
  • Pantheon
  • Saffron
  • Sapphire
  • Store More
  • Telluria

Category B:

All brands that fall under this category have free shipping throughout the UK.

The following brands adhere to Category B of Taynbow's shipping policy:

  • Charles Taylor
  • Ivyline

    Damages:

    We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@taynbow.com so that we can open an insurance claim on your behalf.

    Returns Policy:

    Category A:

    The following return policy applies to the following brands:

    • Charles Taylor

    Returns Policy

    Any return requests must be made within 14 days of receiving the item. Returns requested after this period will unfortunately not be accepted. 

    If there is nothing wrong with the product, you will be responsible for the return delivery of said product back to the manufacturer. Depending on the product purchased, this cost may vary between a range of £14.95 to £64.95 and is directly related to the product that you purchased. A return fee will be charged for all items that you wish to return. If you would like to know the specific return cost of an item you are interested in purchasing, please get in touch with us at info@taynbow.com.

    If the product purchased is faulty, damaged or incorrect, we may offer you a repair, exchange or refund as appropriate. If any services we provide have not been performed properly, we may offer to re-perform the services or refund you in part or fully for the price of the services.

    Category B:

    The following return policy applies to the following brands:

    • Falcon
    • Globel
    • Jasmine
    • Kingston
    • Lifetime 
    • Pantheon
    • Saffron
    • Sapphire
    • Store More
    • Telluria

    Returns Policy

    We can raise an instruction to collect only from the person or business who placed the original order.

    Returns are only accepted if:

    The item is faulty; or

    -

    The customer has had a change of mind or has inspected the delivery and decided to request collection. In this instance, the product must remain in the original packaging and no attempt to assemble would have been made.

    (Deduction for collection will usually be requested.)

    The procedure for returns will be as follows:

    When the customer contacts us, the reason for the requested return will be obtained. If there is a valid reason for dissatisfaction, e.g. parts missing or damage to the item, we will initially request acceptance of replacement parts.

    If a customer is having problems with building the product, every assistance will be offered at this point to facilitate completion.

    If a return is insisted upon, the customer must be aware of the following:

    We cannot accept the return of goods if an attempt has been made to build the item. If the unit is not in its original packaging, has not been kept dry or has not been kept in a fit condition for transport, we may not collect. (These conditions are on a yellow sticker placed on the outside of every box.)

    If information is given to justify collection, and the driver arrives to find that, in fact, the shed shows signs of assembly, or is unsuitable for transport, they may refuse to collect.

    If after opening the packaging, the reason for return is merely 'change of mind', providing the above conditions are met, we will collect the item. However a charge for outward and return freight will be made plus a contribution to the re-packaging costs.

    Return carriage charges will only be waived if the product is proved to be faulty.

    If, having inspected the contents of a package, a customer discovers missing/damaged parts and requests replacement of the said parts, once the parts have been delivered and accepted, from that point the product will be deemed to be in perfect condition.

    Category C:

    The following return policy applies to the following brands:

    • Ivyline

    Returns Policy

    Any return requests must be made within 14 days of receiving the item. Returns requested after this period will unfortunately not be accepted. 

    Damaged/Faulty Products

    We offer free replacements or full refunds on products that arrive damaged or faulty if the return request is made within 14 days of delivery. We kindly ask that you send photographic evidence to info@taynbow.com.

    Non-Damaged/Non-Faulty Products

    If you wish to return your products for any reason other than it being damaged/faulty, you will be responsible for the cost of return. Please send the order details, proof of posting and the tracking details to info@taynbow.com within 14 days of delivery date.

    Once the item has been received, inspected and shown to be in its original condition, we will refund you accordingly.

    Cancellations & Refunds:

    Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. Please refer to our Refunds Policy for more details.