Refund and Returns Policy
We have a general 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@taynbow.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@taynbow.com.
Returns Policy:
Category A:
The following return policy applies to the following brands:
- Charles Taylor
Returns Policy
Any return requests must be made within 14 days of receiving the item. Returns requested after this period will unfortunately not be accepted.
If there is nothing wrong with the product, you will be charged for the delivery of said product back to the manufacturer. Depending on the product purchased, this cost may vary.
The fees that may be charged are:
- £14.95
- £19.95
- £29.95
- £42.95
- £54.95
- £64.95
and is directly related to the product that you purchased. A return fee will be charged for all items that you wish to return.
If the product purchased is faulty, damaged or incorrect, we may offer you a repair, exchange or refund as appropriate. If any services we provide have not been performed properly, we may offer to re-perform the services or refund you some or all of the price of the services.
Category B:
The following return policy applies to the following brands:
- Falcon
- Globel
- Jasmine
- Kingston
- Lifetime
- Pantheon
- Saffron
- Sapphire
- Store More
- Telluria
Returns Policy
We can raise an instruction to collect only from the person or business who placed the original order
Returns are only accepted if:
The item is faulty; or
-
The customer has a change of mind, or has inspected the delivery and decided to request collection. In this instance, the product must remain in the original packaging and no attempt to assemble has been made.
(Deduction for collection will usually be requested.)
The procedure for returns will be as follows:
When the customer contacts us, the reason for the requested return will be obtained. If there is a valid reason for dissatisfaction, e.g. parts missing or damage to the item, we will initially request acceptance of replacement parts.
If a customer is having problems with building the product, every assistance will be offered at this point to facilitate completion.
If return is insisted upon, the customer must be aware of the following:
We cannot accept the return of goods if an attempt has been made to build the item. If the unit is not in its original packaging, has not been kept dry or has not been kept in a fit condition for transport, we may not collect. (These conditions are on a yellow sticker placed on the outside of every box.)
If information is given to justify collection, and the driver arrives to find that, in fact, the shed shows signs of assembly, or is unsuitable for transport, he may refuse to collect.
If after opening the packaging, the reason for return is merely 'change of mind', providing the above conditions are met, we will collect the item, but a charge for outward and return freight will be made plus a contribution to the re-packaging costs.
Return carriage charges will only be waived if the product is proved to be faulty.
If, having inspected the contents of a package, a customer discovers missing/damaged parts and requests replacement of the said parts, once the parts have been delivered and accepted, from that point the product will be deemed to be in perfect condition.
There are no restocking fees associated to the above brands.
Category C:
The following return policy applies to the following brands:
- Ivyline
Returns Policy
Any return requests must be made within 14 days of receiving the item. Returns requested after this period will unfortunately not be accepted.
Damaged/Faulty Products
We offer free replacements or full refunds on on products that arrive damaged or faulty if the return request is made within 14 days of delivery. We kindly ask that you send photographic evidence to info@taynbow.com.
Non-Damaged/Non-Faulty Products
If you wish to return your products for any reason other than it being damaged/faulty you will be responsible for the price for the return. Please send through the order details, proof of posting and the tracking details through to info@taynbow.com within 14 days of delivery date.
Once the item has been received and inspected, we will refund you the amount for the item returned.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@taynbow.com.